History
Sep 2026-Oct 2026
October
September
16
Wed
Increased latency in WebHooks
4:03 PM
Service has been resumed.
Delayed email sending
3:04 PM
Follow-up: the impact was wider than we reported at the time.
Between 16:41 and 17:05 UTC, roughly 9,200 transactional emails were accepted by our API and then held before delivery, by up to 25 minutes. This came from a database issue caused by the action we took to clear the broadcast backlog. All of those emails were delivered and none were lost. Some customers also saw errors loading email details or lists during the same minutes.
High latency on General-API
12:06 PM
We have resolved the underlying issue and service has been resumed.